Troubleshooting

This page lists common issues and the first checks that usually help.

I am waiting for access

Memotoria is invite-based. If you see the pending access screen after registration, your account may still need approval for the current environment.

If you expected access already, contact support with the email address you used for registration.

I verified my email but still cannot enter

Reload the app and retry the access check. If the recovery screen says access could not be checked, the app may have had a temporary connection, App Check, or backend issue.

I cannot find another user for sharing

Ask the other user to set a recognizable username in the profile settings. User search is easier when the generated default username has been replaced.

A shared collection is missing

Check whether the owner added the correct user and whether the share is still active. If you only have read permission, you can study the collection but cannot edit its content.

An import did not finish

Large imports can continue as background jobs. Open the activity status in the app and check whether the job is still running, completed, or failed.

If an import fails because of media, review the preview summary. Unsupported, missing, or unsafe media may need to be removed or replaced.

Contact support

Send a short description, platform, screenshot if possible, and what you expected to happen to support@memotoria.com.